Frequently Asked Questions

Everything you need to know about clean beauty and your shopping experience.

What defines a product as 'Clean' at The Detox Market?

Every product we carry undergoes a rigorous screening process. We strictly prohibit ingredients like parabens, synthetic fragrances, phthalates, and over 1,500 other banned chemicals to ensure safety and efficacy.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking link. You can also log into your account dashboard to view the real-time status of your shipment.

What is your return policy for beauty products?

We offer a 30-day return policy. If you are not satisfied with a product, you can return it for store credit or a refund, provided that at least 50% of the product remains in the bottle.

Do you offer international shipping?

Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.

Are your products cruelty-free?

Absolutely. We only partner with brands that do not test on animals. Supporting ethical and cruelty-free practices is a core pillar of our mission.

How do I know which products are right for my skin type?

We offer complimentary virtual consultations with our clean beauty experts. You can also use our on-site 'Skin Quiz' to receive personalized recommendations tailored to your concerns.